For various reasons we get cancellations. Be it the urn is sealed or there is a change in direction we're happy to refund the order up until the artist starts working on it. We will refund the FULL cost of the order if we have yet to send out a kit. Once we send out the kit there is a $10 kit cancellation fee to cover the cost of the labor and shipping in preparing your order.
Once an order is refunded, you should see the refund hit your payment method in 3-5 business days.