The Collection Kit
After your order is placed, we will send you a collection kit in the mail via USPS. Under normal circumstances, we will have the kit in the mail within 2 business days, and you should receive it 3-4 business days after that. The kit holds these items:
- A welcome letter with the artist(s) address
- Express mailer(s) with a work order inside
- An extra cremains form, where you can let us know if you'd like any leftover ashes to be returned or scattered in a local nature preserve
- A copy of the invoice
- Shipping instructions
- A spatula straw to transfer the cremains
- A vial and a baggie labeled with your order information
- A cremains label
- An address label
Our plastic vials will have a black line on each of them to indicate how far to fill the vial. We do not use a large amount of ash, so unless you're ordering a significant amount of items, only a fraction of the tube will be filled.
Once the vial is filled to the line, please return the vial to the smaller baggie and seal it. After filling out the extra cremains form, put the form and the baggie/vial into the express mailer (the work order will already be inside). Then, take this, the address label, and the cremains sticker to the post office. The address label and cremains sticker are placed on the same side of the mailer, but we recommend letting the post office handle that.
We do not cover the cost of mailing the cremains to the artist. Our shipping cost is for getting the kit and finished products to you.
Please note that if you're ordering a glass figurine that comes with a silver keepsake, or if you're ordering a silver pendant, there is no kit; you would add the cremains yourself.
If you have any questions or concerns, please email us at firstname.lastname@example.org or call 512-487-7250; we're happy to help.